☕ Find your fault fast
Choose the problem that sounds most like yours. These practical guides are designed to help you find the likely cause before you buy parts or book a repair.
🛠️ Breville
Barista, Dual Boiler and Oracle faults
☕ De’Longhi
Automatic machine faults and messages
🧼 Nespresso Creatista
BNE800 and BNE900 steam-wand warning
🧼 Maintenance
Descaling, cleaning and dialling in
🔎 Start with the symptom
⚙️ BES870 common faults
No water, no steam, grinder issues, pressure and portafilter leaks.
⚠️ “Grounds Too Fine”
What the De’Longhi message really means and when a pump may be involved.
💨 Flat or weak milk
Oracle milk that heats but will not foam properly.
💧 Water stops after 5 seconds
A common issue on Breville Barista Pro and Barista Touch models.
🚨 Overheating or activating itself
Important safety steps for a Breville Dual Boiler or Oracle.
💦 Water in the grounds container
Why a De’Longhi may leak water into the coffee-grounds tray.
🧼 Clean Steam Wand keeps returning
Creatista BNE800/BNE900: when cleaning and descaling do not clear the warning.
🚨 Grinder making a BRRRR noise
Stop grinding: likely clutch slip, a blockage or very hard beans.
⚡ Trips power during a shot
BES870 3-way solenoid fault, weak flow and pressure issues.
🔊 Buzzing while brewing
A stuck solenoid piston, coffee oils or scale may be causing the noise.
🛠️ Breville troubleshooting
☕ Puck screens & solenoid protection
How puck screens help keep coffee grounds and oils out of internal waterways and solenoid valves.
🚨 Grinder making a BRRRR noise
Stop grinding: likely clutch slip, a blockage or very hard beans.
Barista Express BES870
Ten common faults and first checks.
Oracle flat milk
When the milk is heating but not frothing.
Stops after 5 seconds
Barista Pro and Barista Touch water-flow issue.
Over-temperature warning
Safety-first advice for Dual Boiler and Oracle.
Possible failing pump
How to identify a delayed or weak pump.
Basket stuck in the machine
Why it happens on Dual Boiler and Oracle machines.
⚡ BES870 3-way solenoid fault
Trips power during a shot, loses pressure or has poor grouphead flow.
🔊 Buzzing or humming while brewing
Why a restricted solenoid piston buzzes and when cleaning may help.
💨 Dual Boiler steam-wand leak
BES920 steam ball-valve symptoms, checks and repair options.
☕ De’Longhi troubleshooting
🧼 Nespresso and Creatista troubleshooting
🧼 Maintenance and espresso setup
Safely descale a Dual Boiler or Oracle
Step-by-step guidance for BES920, BES980 and BES990.
Adjust the inner burr
Fine-tune your Breville or Sage grinder for better extraction.
Weak coffee or low pressure
Fresh beans, grind setting and common BES870 checks.
🧰 Coffee-machine maintenance in WA
Routine cleaning, descaling and servicing advice for local water conditions.
Still not sure which fault applies?
Some faults need proper testing before parts are replaced. Contact our repair team for help with coffee machine repairs and servicing in Perth.
Still stuck? Post it to Matt from anywhere in WA
If the troubleshooting steps have not fixed it, you can post your coffee machine to us for repair from anywhere in Western Australia. We may not be around the corner, but we’re country raised — so you’ll feel like you’re calling your local repairer.
There is no inspection fee. Empty and dry the machine, remove loose parts such as trays, hoppers and tanks, pack it securely with padding, and send it with tracking. We’ll assess, repair and test it before arranging its return.